Plumb’s, an Instinct Science product, is partnering with VetTalk to help veterinary teams spend less time distributing medication handouts and make it easier for clients to understand their pets’ prescriptions.
Through its direct integration with veterinary practice management systems (PIMS), VetTalk automatically identifies prescribed medications and delivers the corresponding Plumb’s drug handouts to clients after their appointments. No manual searching, printing, or emailing is required. Once configured, VetTalk works automatically in the background. Medication guides are delivered following appointments without requiring staff to log in to another platform or manually send educational materials.
Keep Medication Handouts From Becoming Unfinished Work
At the end of an appointment, you may still need to clarify the treatment plan, answer a client’s questions, and make sure they understand what comes next. Finding a medication guide adds another step before you can turn your attention to the next patient.
Even when the handout is readily available, someone still has to send it. Over the course of the day, those small tasks can become a running list of things to finish between patients or before heading home.
VetTalk takes that task off your team’s list. Staff don’t need to prepare a separate email or print materials for each supported prescription. That can leave more time for the parts of medication education that need your attention: listening to an owner’s concern, talking through an instruction, or discussing a challenge with giving the medication at home. The guide can follow without becoming another piece of unfinished administrative work.
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Give Clients Guidance They Can Return to at Home
When clients are worried about their pets, it can be hard to take in everything discussed during an appointment. Between the diagnosis, treatment recommendations, and instructions for home care, there’s a lot to remember once they get home.
A written resource gives them something to return to without relying entirely on their memory of the conversation. VetTalk delivers Plumb’s medication guides tailored to prescribed therapies, supporting owners’ understanding of their pets’ medications and proper administration. A client whose dog has just been prescribed carprofen for osteoarthritis may have questions about giving the medication or what adverse effects to watch for. Your team can talk through those concerns during the appointment, and the Plumb’s drug handout arrives by email afterward, reinforcing those instructions and providing information the client can review later.
The emails also carry your practice’s branding, so the educational materials arrive as a follow-up from the practice caring for their pet. Your team can extend medication education beyond the appointment without manually preparing that communication each time.
Spend Less Time Keeping Medication Resources Up to Date
Getting a guide to the client is one task. Making sure those guides are up to date is another.
An automated delivery system isn’t as useful if your team still has to track down updated guides and replace them manually. The connection between VetTalk and Plumb’s also handles that.
Plumb’s drug handouts are continually reviewed and updated by a team of veterinary and pharmacy experts. When drug handouts are updated in Plumb’s, those updates automatically sync to VetTalk, keeping the materials used for client education up to date.
For a practice trying to simplify client education, automatically sending a guide saves your team time while automatic updates mean they don’t have to worry about manually replacing outdated materials.
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Add Support Without Another Portal to Check
A new service should make the workday easier to manage, but having to sign in to another portal, check for tasks, or send messages manually can quickly add to your team’s workload.
VetTalk is designed to run in the background once configured, without requiring your team to use an additional portal to deliver medication guides. Getting started involves creating a VetTalk account and completing approximately 20 minutes of orientation.
That means less administrative work for your team. You can continue discussing medications and answering clients’ questions, while VetTalk takes care of sending the supporting guides.
