From wellness visits to estimates and follow-up, transform your veterinary practice workflows into a more seamless experience.
Rated
#1
PIMS for customer satisfaction*
Rated
4.9★
on Capterra from real user reviews
Always
24/7
live support when you need it
On Average
11%
revenue recovered from missed charges
Instinct’s Pet Owner Portal gives clients 24/7 access to their pet's medical records, appointments, prescriptions, and reminders—pulled directly from Instinct EMR for Primary Care. You can also set up reminders for appointments, vaccines, and services, so your team spends less time on administrative tasks and more time on the patients that actually need attention.
Stay on top of scheduled appointments, cancellations, no-shows, and services performed. Plus, our financial dashboards help you ensure your practice stays profitable, with insights such as revenue trends over time and revenue by product.
Get trusted drug guidance from Plumb’s, including protocols and safety checks, plus AI-enabled features let you easily summarize prior medical records, a patient's care history, or specific visits. Embedded directly into your PIMS, these capabilities let your team make faster, more informed decisions.
Turn approved estimates into actionable treatment plans without doing any extra work. With the click of a button, approved items are moved over to the treatment sheet, where you can set clear treatment times for same-day patients, short hospitalizations, post-op monitoring, and routine care plans.
See the most important details for your veterinary patient on the Patient Snapshot page—one organized view that includes reminders, health services, follow-up needs, routine procedures, ongoing care, and clinical information.
With connected medical records, integrated labs, and digital treatment sheets, having Instinct EMR for Primary Care as your veterinary practice management software allows your team to make decisions more quickly and confidently. Real-time status boards keep everyone in sync while Plumb’s safety alerts catch dosing issues.
Capture charges as treatments, medications, and diagnostics are completed, protecting your hard-earned revenue without slowing care. With estimates, templates, invoices, and streamlined payments, every step of veterinary care is more connected and easier to manage with Instinct EMR for Primary Care.
Keep veterinary clients in the loop before, during, and long after the visit. With appointment reminders, pet portal access, and clearer follow-up workflows in Instinct EMR for Primary Care, create a more modern, user-friendly client experience without adding more manual work for your team.
Instinct EMR for Primary Care adapts to how general practices really operate, with flexible treatment scheduling for practices that aren’t open 24/7. Plan care around your own appointment blocks, procedure days, and business hours without forcing an ER-style workflow.
General practices are being asked to move faster, do more, and deliver a more modern care experience for their veterinary patients. Instinct EMR gives GP teams the connected workflows they need to keep pace with the evolution of veterinary medicine.
"In EMR, having everything in one place is actually fantastic—information for the practice, patient, appointment, revenue—it's all in one place."
Pismo Beach Veterinary Clinic
"Instinct fits so well into our day to day and it's so easy to learn."
Enchanted Mountains Urgent Veterinary Care
"If you know anything about human EHRs, I consider Instinct to be the Epic of vetmed. And the pricing is actually great."
Anonymous
Veterinary practice information management system (PIMS) software is the core system used to manage the day-to-day operations of a veterinary clinic. It helps manage appointments, patient records, billing, inventory, prescriptions, and client communications, making it easier for teams to stay organized, work efficiently, and deliver consistent care.
Yes! Instinct EMR for Primary Care is fully cloud-based, giving you 24/7 access to your practice’s data from any device at any time.
Instinct EMR for Primary Care is a modern veterinary PIMS designed to meet the demands of modern general practice. It was founded by an ER veterinarian to support everyday clinical workflows with integrated treatment sheets, patient safety warnings, embedded clinical support, and advanced analytics capabilities. And because every treatment and medication is tracked at the point of care, you’ll never miss another charge again. With 24/7 support that responds in under 90 seconds, Instinct EMR for Primary Care is the veterinary practice management software that’s trusted and valued by hundreds of practices and hospitals.
It depends on your practice’s size, workflow, and setup. But no matter what, we’ll make it as smooth as possible. Our team handles the details, trains your staff, and sticks with you through go-live and beyond. It doesn’t matter if you’re moving from a legacy veterinary practice management system or setting up a new practice; we’re known for making onboarding seamless (and even kind of fun)!
Yes. Instinct EMR for Primary Care automatically links treatments, medications, and services documented on the digital treatment sheet to your invoice in real time. Traditional veterinary PIMS often use multiple tools to handle the client journey, but Instinct EMR for Primary Care has you covered across treatment, invoicing, reporting, and client communication.
Instinct EMR for Primary Care integrates trusted decision support directly into your veterinary PIMS: built-in Plumb’s drug information, automatic dose calculators, patient safety warnings, duplicate therapy alerts, and overdose prevention tools. You can also embed Standards of Care (formerly known as Plumb’s Pro) for just-in-time diagnostic and treatment guidance. Instinct EMR is designed to help teams catch problems before they reach the patient.
As a modern cloud-based veterinary practice management software, Instinct EMR for Primary Care integrates with major labs, POC devices, and diagnostic imaging systems, and supports custom APIs for other systems. It also connects to ScribbleVet for SOAP documentation and integrates inventory, billing, and analytics. Unlike competitors that rely heavily on third-party plug-in marketplaces, Instinct EMR for Primary Care prioritizes reliability and direct lab/diagnostic integrations. Learn more about our integrations here!
Instinct EMR for Primary Care offers 24/7/365 live chat support by people who actually understand veterinary medicine, not outsourced call centers. Our experts have an average response time of 90 seconds, because we know time is often critical. Unlike other veterinary practice management systems, support isn’t an afterthought. Your team gets fast, reliable help whenever they need it.
