Better patient care. Less missed charges. Instinct EMR is the veterinary PIMS that high-acuity practices trust.
On Average
11%
revenue recovered from missed charges
On Average
<90s
support response time
always
24/7
live support when you need it
Rated
#1
PIMS for customer satisfaction*
Treatments, charges, and anesthesia monitoring all live in one place. With Treatment Sheets, everything is captured as care happens so nothing gets missed.
Trusted drug guidance from Plumb’s, with protocols and safety checks embedded directly into your PIMS so your teams can make faster, safer decisions.
Every missed charge, delayed payment, and manual reconciliation step slows your practice down. Instinct Payments within Instinct EMR helps close the gap between care delivered and revenue collected, creating a smoother financial workflow for your team and clients.
Generate AI-powered SOAP notes with ScribbleVet, and handle follow-ups, reminders, and repetitive tasks with Automations — all without pulling your team away from patient care.
Get clear insights into performance, revenue, and workflows.
Streamline Purchases, receive items with ease, integrate with other purchasing platforms, and automate your orders and inventory tracking with Instinct Stockroom.
Track every patient, treatment, and task across your animal hospital at a glance.
Turn every step of veterinary care into a seamless, complete experience. Instinct EMR helps your team capture charges in real time as treatments, medications, and diagnostics are completed. Every step of care flows into cleaner billing and more accurate invoices—so your practice protects revenue without slowing patient care.
Protect every animal in your care with guidance that’s always right at the point of care. Instinct EMR embeds clinical guidance directly into your veterinary practice’s workflow. With dosing calculators, safety alerts, and trusted drug information from Plumb's—plus additional features available with Standards of Care—Instinct EMR helps your team catch errors and improve outcomes.
See the entire care journey unfold effortlessly in one place. Treatment sheets, charting, estimates, inventory, and scheduling all work together in Instinct EMR—so your team spends less time clicking around and more time on clinical care across your veterinary practice.
Finish your day on time and leave when your shift ends. Instinct EMR's AI Assistant helps you get up to speed with patient and visit summaries, and AI-powered documentation from ScribbleVet ensures records are complete before your shift ends—so you can reclaim your evenings or see more patients.
When every second counts and complex cases span teams, services, and locations, Instinct EMR helps you stay on top of treatments, charting, real-time clinical guidance, inventory, and practice-wide analytics and communication.
"Our staff is saving about 138 hours per week with Instinct, based on our workflows shaving 10 minutes off each inpatient visit."
VERG Brooklyn
"Instinct has the most above-and-beyond service out of any other field or company I've ever experienced."
Enchanted Mountains Urgent Veterinary Care
"Instinct's financial reports provide me with essential data to understand how our business is running in a clear, uncomplicated manner."
Vet Vision Center
Veterinary practice information management system (PIMS) software is the core system used to manage the day-to-day operations of a veterinary clinic. It helps manage appointments, patient records, billing, inventory, prescriptions, and client communications, making it easier for teams to stay organized, work efficiently, and deliver consistent care.
Yes! Instinct EMR is fully cloud-based and gives you 24/7 access to your hospital’s data from any device.
Instinct EMR is a modern veterinary PIMS designed to meet the demands of high-complexity, high-acuity veterinary practices. It was founded by an ER veterinarian to support everyday clinical workflows with integrated treatment sheets, patient safety warnings, embedded clinical support, and advanced analytics capabilities. And because every treatment and medication is tracked at the point of care, you’ll never miss another charge again. With 24/7 support that responds in under 90 seconds, Instinct EMR is the veterinary practice management software that’s trusted and valued by hundreds of emergency, specialty, and teaching hospitals.
Nope! While it is the veterinary PIMS of choice for high-volume ERs, Instinct EMR runs in all kinds of hospitals, from ER and specialty to full-service general practices and university teaching hospitals. Out of the box, Instinct EMR works best with high-volume ERs, specialty hospitals, and advanced, full-service general practices. If your team juggles complex cases, high caseloads, and a fast-moving floor, Instinct EMR was made for you.
It depends on your hospital’s size, workflow, and setup. But no matter what, we’ll make it as smooth as possible. Our team handles the details, trains your staff, and sticks with you through go-live and beyond. Whether you’re moving from a legacy veterinary practice management system or setting up a new practice, we’re known for making onboarding seamless (and even kind of fun).
Yes. Instinct EMR automatically links treatments, medications, and services documented on the digital treatment sheet to your invoice in real time. Traditional veterinary PIMS often use multiple tools to handle the client journey, but Instinct EMR has you covered across treatment, invoicing, reporting, and client communication. Because our treatment and invoicing are linked, you’ll see fewer missed charges while improving patient care.
Instinct EMR integrates trusted decision support directly into your veterinary EMR system: built-in Plumb’s drug information, automatic dose calculators, patient safety warnings, duplicate therapy alerts, and overdose prevention tools. You can also embed Standards of Care (formerly known as Plumb’s Pro) for just-in-time diagnostic and treatment guidance. Instinct EMR is designed to help teams catch problems before they reach the patient.
As a modern cloud-based veterinary practice management software, Instinct EMR integrates with major labs, POC devices, and diagnostic imaging systems, and supports custom APIs for other systems. It also connects to ScribbleVet for SOAP documentation and integrates inventory, billing, and analytics. Unlike competitors who rely heavily on third-party plug-in marketplaces, Instinct EMR prioritizes reliability and direct lab/diagnostic integrations.
Instinct EMR offers 24/7/365 live chat support by people who understand veterinary medicine, not outsourced call centers. Our experts have a 90-second average response time because we know time is critical for high-acuity hospitals. Unlike other veterinary practice management systems, support isn’t an afterthought. Your team gets fast, reliable help whenever they need it, without disrupting patient care.
